Effective October 7, 2026
Terms of service
These terms govern access to Senda, which is operated by SHMAPLEX ("we", "us"). By creating an account or using the service, you agree to these terms on behalf of yourself and, where applicable, your organization.
Who may use Senda
Senda is business software for companies and the people who work for them. It isn't intended for, or directed at, anyone under 18. You may open an account only if you are authorized to act for a business, and you accept these terms for that business.
The service
Senda provides workflow, recordkeeping, document-processing, and collaboration tools for trade operations. Senda does not act as a customs broker, carrier, government authority, or legal adviser, and does not guarantee customs clearance, admissibility, or delivery.
Accounts and acceptable use
You are responsible for accurate account information, safeguarding credentials, authorized use by your team, and the lawfulness of data and documents submitted to Senda. You may not misuse the service, bypass access controls, disrupt other users, or upload unlawful or malicious content.
Subscriptions
Paid plans renew automatically for the selected billing period until canceled. Prices, billing cadence, and applicable taxes are shown before checkout. You can manage or cancel billing through the Stripe customer portal; cancellation takes effect according to the billing terms shown there.
Your data
You retain ownership of data you submit. You grant Senda the limited rights needed to host, process, transmit, and back up that data to provide the service. Our handling of personal information is described in the Privacy Policy.
Separately, and only if you turn on the optional "Use my documents to improve parsing" setting in your account's Data & Privacy settings, you grant Senda a further, limited right to use the documents you upload and the corrections you make to their extracted data to improve document-parsing accuracy across the service. This training use is off by default, is distinct from the rights above needed to provide the service, and applies only while the setting is enabled. Turning the setting off, or deleting a document, stops future training use and removes data already derived from it, as described in the Privacy Policy.
AI assistants and other third-party services
You can choose to connect a third-party AI assistant, such as ChatGPT, Claude or Codex, to your Senda account. Connecting one is your choice, and so is what you ask it. When you do:
- The assistant's answers are generated by its provider, not by Senda. Senda supplies the records the assistant asks for, but is not responsible for what the assistant says, including how it summarizes or interprets those records.
- HS code suggestions, whether you see them in Senda or through an assistant, are a starting point to confirm with a licensed customs broker. They are never a classification. As stated above, Senda is not a customs broker.
- You are responsible for the assistant accounts you connect, for who in your organization can use them, and for your agreement with the assistant's provider. That provider's own terms govern what it does with the data it receives.
- An admin of your account can disconnect an assistant at any time, as described in the Privacy Policy.
Availability and changes
Features may change as the product develops. We may suspend access to protect the service, address misuse, perform maintenance, or comply with law. Roadmap descriptions are plans rather than delivery guarantees.
Disclaimers and liability
To the maximum extent permitted by law, Senda is provided without warranties not expressly stated in a signed agreement. Senda is not responsible for decisions made by carriers, regulators, brokers, or other third parties.
Contact
Questions about these terms can be sent to team@sendaship.com.