Customer guides
How to run your operation in Senda
Step-by-step guides for the people who use Senda every day, written against the running product and illustrated with screenshots from a demo workspace. Customers read them in the app; anyone evaluating Senda can ask for a private link.
Guides
What is documented.
- 5 min readGetting startedYour first day in the workspace: where everything lives, how to find a record in seconds, and how to invite the rest of your team.What it covers
- 7 min readWorking an orderHow to create an order and work it day to day: its parties, status, shipments, tally reports, documents, tasks and comments, all on one page.What it covers
- 7 min readBuilding a shipmentHow to create a shipment from an order, link its containers, collect the documents it needs, and keep its status current for everyone.What it covers
- 5 min readShipment milestonesHow a shipment's journey is recorded, and what each label on a milestone means — so a planned date is never mistaken for an actual one.What it covers
- 5 min readTeam and settingsWhere each setting lives — your own profile and security, and the workspace's organization, team, roles, integrations and billing — and who can change what.What it covers
- 8 min readUpload and review documentsHow to upload documents, check the values Senda read from them against the page, correct what needs it, and teach Senda a layout you receive every week.What it covers
- 6 min readLumber tally reportsHow to bring a mill's tally sheet onto an order — by upload or by hand — review what was read, and export the report to Excel or PDF.What it covers
- 5 min readInvoice and packing list draftsHow to draft a commercial invoice from an order and a packing list from a shipment, what a draft does when a detail is missing, and what to do with it next.What it covers
- 7 min readHS codes and US dutyHow to find an HS code from a plain product description, estimate US import duty for an origin and value, and read every part of the answer — including when the answer is “cannot determine”.What it covers
- 4 min readKorea UNIPASS lookupsHow to check cargo clearance progress with Korea Customs from inside Senda, read the result, and see which UNIPASS services your account can use.What it covers
- 6 min readAPI keys and webhooksHow to connect another system to Senda: create and revoke API keys, register webhook endpoints, and verify that a delivery really came from Senda.What it covers