Effective July 14, 2026

Privacy policy

Senda provides software for trade operations, shipment management, documentation, and related workflows. This policy explains how we handle information when you use the Senda website and application.

Information we collect

We collect account and business information you provide, operational records and documents you upload, billing identifiers supplied by Stripe, support communications, and technical information needed to secure and operate the service.

How we use information

We use information to provide and improve Senda, authenticate users, process subscriptions, deliver requested document-processing features, respond to support requests, prevent abuse, and comply with legal obligations. If you turn on the optional "Use my documents to improve parsing" setting, we also use the text extracted from your uploaded documents, and any corrections you make to that extracted data, to improve document-parsing accuracy across Senda.

Training and derived data

Using your documents to improve parsing is optional and off by default. You control it from Data & Privacy in your account settings and can turn it on or off at any time. While enabled, Senda creates derived data — numerical representations (embeddings) of extracted document text and your corrections — kept separate from other accounts' derived data and used only to improve parsing, never to train a model shared back out as your identifiable content. Turning the setting off, or deleting a document, stops further training use and removes the derived data created from it.

Service providers

Senda uses service providers including Vercel for application hosting, Supabase for PostgreSQL infrastructure, Google Cloud for object storage and document-processing services, Stripe for payments, Amazon SES and Google Workspace for transactional email, Pinecone to support the optional document-parsing improvement feature described above, and Google Analytics when configured.

Retention and security

We retain information for as long as needed to provide the service, meet contractual and legal obligations, and resolve disputes. Derived data created for the optional parsing-improvement feature is retained only while that setting stays enabled and the source document exists, and is removed when you turn the setting off or delete the document. We use access controls, encrypted transport, scoped credentials, and other reasonable safeguards, but no online service can guarantee absolute security.

Your choices

You may request access, correction, export, or deletion of personal information, subject to legal and operational retention requirements. You can manage subscription billing through the Stripe customer portal.

Contact

Questions or privacy requests can be sent to team@sendaship.com.